Portfolio Recovery Associates, Inc. Credit Card Complaint

Payoff process

Portfolio Recovery Associates, Inc. Credit card department,

Payoff process New York

Portfolio Recovery Associates made an agreement with me regarding - credit cards I used to have they harassed me for months and I eventually agreed to pay. They have never proven the debt I have asked over and over again all they do is send me statements on how much is still owed on the agreement every once in awhile. Today they sent me letters of the balance and it was more then what was owed. I called and a representative said to me after 9 months of paying on time that the agreement was never valid cause I had not paid by -/-/- as in the agreement. I immediately got off the phone and looked for the agreement for both cards it started -/-/2015 I called back and informed another agent. She was looking up the account and said I am going to help you pay this off you need to just pay a little more a month. I told her I am paying the agreed amount three more months as required then I am done. I also told her that have not reported to the creditors that I have been paying the last 9 months. This company is


- accounts : - - Account they said balance was $450.00 and card only had $300.00 limit my monthly payment $37.00 -. Paid up to -/-/-. - - - they said balance was $2000.00 my monthly payment is $150.00 -. I just paid -/-/- payment however they have not received it yet. They continue to harass me and try to lie and attempt to get more money out of me.

Portfolio Recovery Associates, Inc. customer in New York
Jun 30, 2016

* Source: CFPB Complaint Database

Portfolio Recovery Associates, Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Portfolio Recovery Associates, Inc.Complaint HistoryComplaints10/20148/20156/201600.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Portfolio Recovery Associates, Inc.Payoff process66.7%33.3%Closed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AveragePayoff process7.5%5.9%4.7%0.7%23.4%57.5%0.3%Closed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Portfolio Recovery Associates, Inc.

http://www.portfoliorecovery.com/
(757) 519-9300
Help@portfoliorecovery.com
120 Corporate Boulevard
Norfolk VA 23502
Portfolio Recovery Associates, Inc.

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