Alpha Recovery Corp Debt Collection Complaint

Credit card False statements or representation attempted to collect wrong amount

Alpha Recovery Corp Debt collection department,

Credit card False statements or representation Attempted to collect wrong amount Texas

I have been paying on a - Credit Card debt that went into collections since 2008. Initially my account was with - - -. I made a balloon payment of $1000.00 and paid $150.00 per month for all these years. Recently my account was moved to Alpha Recovery Corp. and my payments of $150.00 per month via my debit card continued. On - - approximately - CST I answered my phone. A man on the other end asked, " Is this -? '' I said, " Yes. '' The man then said, " What is your birth date? '' I replied, " Who is this? '' The man said, " I am not going to tell you until you give me your birth date. '' I said, " I am not going to give out my birth date to someone who wo n't even identify themselves. '' The man then said, " This is -. '' I then recalled that I had spoken in the past to a man named - with -. I said, " Is this - with -? '' He replied, " No, I am with Alpha.


- - with Alpha Recovery Corp informed me that my current payment arrangement had expired and I needed to pay the entire debt off now. I told him I was not able to do that and would need to continue the payments. I asked -, " Who is -? '' I asked him this because when the payments are taken out of my account my account shows the payments are going to a company named -. - - told me his client was - -, which I know is not true. - - would not disclose how much I owed on the account nor would he provide a settlement amount. He did however keep insisting I use a credit card to charge a settlement amount to them. He threw out percentages, but never talked numbers. I have had this conversation with - - before and I informed him once again, that I was not going to charge an amount I would not be able to pay and get into financial trouble again. - - then said, " So you are refusing to pay? '' I explained to him I was not refusing to pay, but needed to continue a payment arrangement to which he just hung up on me. The next day, - - I called Alpha Recovery and requested that I be able to speak to someone other than - - about my account. I was put on hold and transferred to - - so I hung up. I also called Alpha 's complaint line and left a message, but never received a call back. I sent an email to their corporate office to no avail. After paying on the - - collections debt for nine years I think it is possible this debt is paid off! Yet, Alpha Recovery now has the debt and will not provide me with information nor have I been able to speak with someone who is reasonable and honest.

Alpha Recovery Corp customer in Texas
Jun 26, 2016

* Source: CFPB Complaint Database

Alpha Recovery Corp response to complaint:
Closed with non-monetary relief

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