Credit card False statements or representation attempted to collect wrong amount
Alpha Recovery Corp Debt collection department,
Credit card False statements or representation Attempted to collect wrong amount Texas
I have been paying on a - Credit Card debt that went into collections since 2008. Initially my account was with - - -. I made a balloon payment of $1000.00 and paid $150.00 per month for all these years. Recently my account was moved to Alpha Recovery Corp. and my payments of $150.00 per month via my debit card continued. On - - approximately - CST I answered my phone. A man on the other end asked, " Is this -? '' I said, " Yes. '' The man then said, " What is your birth date? '' I replied, " Who is this? '' The man said, " I am not going to tell you until you give me your birth date. '' I said, " I am not going to give out my birth date to someone who wo n't even identify themselves. '' The man then said, " This is -. '' I then recalled that I had spoken in the past to a man named - with -. I said, " Is this - with -? '' He replied, " No, I am with Alpha.
- - with Alpha Recovery Corp informed me that my current payment arrangement had expired and I needed to pay the entire debt off now. I told him I was not able to do that and would need to continue the payments. I asked -, " Who is -? '' I asked him this because when the payments are taken out of my account my account shows the payments are going to a company named -. - - told me his client was - -, which I know is not true. - - would not disclose how much I owed on the account nor would he provide a settlement amount. He did however keep insisting I use a credit card to charge a settlement amount to them. He threw out percentages, but never talked numbers. I have had this conversation with - - before and I informed him once again, that I was not going to charge an amount I would not be able to pay and get into financial trouble again. - - then said, " So you are refusing to pay? '' I explained to him I was not refusing to pay, but needed to continue a payment arrangement to which he just hung up on me. The next day, - - I called Alpha Recovery and requested that I be able to speak to someone other than - - about my account. I was put on hold and transferred to - - so I hung up. I also called Alpha 's complaint line and left a message, but never received a call back. I sent an email to their corporate office to no avail. After paying on the - - collections debt for nine years I think it is possible this debt is paid off! Yet, Alpha Recovery now has the debt and will not provide me with information nor have I been able to speak with someone who is reasonable and honest.
Alpha Recovery Corp customer in Texas
Jun 26, 2016
* Source: CFPB Complaint Database
Alpha Recovery Corp response to complaint:
Closed with non-monetary relief
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