PayPal Holdings, Inc. Bank Account Or Service Complaint

PayPal Holdings, Inc. Bank account or service department,

Checking account Using a debit or ATM card California

I disputed a claim from - - that was denied due to proof that I authorized - transactions using a PayPal account that I do not have that totals to $1000.00. I was informed that - - will not be refunding my money back until I submit more proof that I did not authorize the transactions. - - also stated that I will have to get that refund from the merchant, which is PayPal. I have been contacting PayPal about a refund, but they stated that since I filed a dispute against - -, that they have no power over getting me a refund. I continue to go back and forth with the - companies but nothing is being done.