Synchrony Financial Credit Card Complaint

Synchrony Financial Credit card department,

Balance transfer Georgia

On - -, Synchrony Bank contacted me via phone to notify me of the due date of a payment. I assured them that I was willing to accept the late fees and would be making a manual payment online through their payment portal on -/-/- of $84.00. The CSR asked if I would rather not make a payment over the phone that day and I assured the woman that I would complete the payment on -/-/- for $84.00. I received a letter on -/-/- that I had authorized an over-the-phone payment on -/-/- and that I had to contact them three days prior ( -/-/-, - days before the notification ) if I wanted to stop payment. In addition, I had already made the online payment manually on -/-/- as I confirmed with them. I called their customer service and they apologized for the error. I asked for them to either refund the wired amount or send a wire to my account for one of the $84.00 payments to clear up the error. Both the CSR I spoke with and her supervisor assured me " the only option '' was a physical cut check. I asked them why they could not simply wire to a routing number, as this is something I routinely do at my job in accounting, and with multiple banks, and their only explanation was that it " was not an option. '' They eventually agreed to physically mail an expedited check ( for, again, an online payment made overnight, which they received ) which would arrive in 4-5 business days. I informed them that this still jeopardizes my finances as I had made it a priority to completely pay off the remaining balance. As they had the money and I did n't, and they would not budge or provide explanation, I was forced to accept this as the only resolution.