FAIR COLLECTIONS & OUTSOURCING, INC. Debt Collection Complaint

FAIR COLLECTIONS & OUTSOURCING, INC. Debt collection department,

Other (i.e. phone, health club, etc.) False statements or representation Attempted to collect wrong amount California

Disappointing experience working with fair collections and outsourcing ( FCO ) Called to settle payment after receiving 60 % off offer. Was told they would honor - % today since original offer was expired. I asked to speak to a manager. The manager let me know they would ask the debt collection company and they had no abiltiy to offer more than - % without the clients permisssion. The agent I spoke to that day was - - and the manager was - -. The following day, - -, 2016, I called for the status and was told the client had not gotten back to them. I mentioned that I would just close out the debt at - % and - - said he could no longer offer that amount. I asked to speak to a manager and was put in touch with - -. He told me the agent overlooked my file and his offer was misstated. I questioned this since it seems odd that both the agent and a manager overlooked this yesterday. He mentioned the call was recorded which would highlight that both parties offered - % the prior. I asked to speak to a director of - manager to share my concern that either the team had poor quality control practices or was engaging in dubious negotiation practices. I was told no one was available and to wait until they hear back from the client and they would let me know status then.