I.C. System, Inc. Debt Collection Complaint

I.C. System, Inc. Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid Georgia

On the -/-/- I closed my - account for DSL internet due to moving to - to change -. About a month after we canceled our service we called to make sure that our internet account was closed/Free and clear as well as our other utilities/services. We were notified that our account was closed with a - balance. Shortly after that we received a bill for - dollars and I called - to see what the charges were for and the gentleman from customer service reviewed the account and informed us that they had made and error and we were actually owed -. After that I received an account summary detailing the closure of the account showing a - credit. The day after I received a bill for - dollars along with a collection notice from IC Systems. I called - again talking with various offices customer service, account management, etc. and no one could explain the bill or the debt collection. I then called IC Systems and asked about the debt and how to resolve it. Seems that there was no way for - to remove the collection notice and that I would have to dispute the charge and


dedicate to keeping my finances in order and have never been late on a bill. It is very embarrassing to receive a collection notice. Through some research on I have found huge amounts of complaints about - for the exact same situation. Furthermore please take note to the account numbers on both the Account Summary, and the Bill that I was sent. They do not match between the two invoices, but in - system both numbers associate with the same account. Any help that you could provide would be greatly appreciated we are in the process of closing on a house and this concerns me greatly that it will affect the closing in a negative way despite my stellar credit. Its very frustrating how willing they are to sell you services, but when your done they cant help at all. Thank you, below is the contact information for both companies involved. - - IC Services -