Wells Fargo & Company Bank Account Or Service Complaint

Wells Fargo & Company Bank account or service department,

Savings account Account opening, closing, or management New York

I opened a savings account at Wells Fargo. After noticing how frequently they imposed fees, on - - 2016 I decided to close it. I called and requested the closing of the account and the transfer of the existing balance ( $1300.00 ) to my - - account, which was linked to it. On the phone they agreed to do that. By -/-/2016 the account was closed, the funds gone, a note in the statement for the month said " Account close Cashier Check $1300.00 ). However I never received the check or funds. They have disappeared. I called and they claimed that they sent the check by regular mail. I never received that check by email. I went to Wells Fargo 's branch in -, where - - -, store manager, -, to ask for the check to be replaced. - - said that I would have to pay a fee of $30.00 for " lost check '', plus a bond for 2 % of the amount ( another $30.00 ). If I do not pay these fees I will not receive a check. 2 months have passed since this started. I do not think I should be penalized with fees for funds that they have failed to make available to me. They have not provided proof of the check they sent, and even if they had, they should facilitate its replacement ( if lost ) instead of imposing " extortion '' fees to give the money back to the customer.