Equifax Credit Reporting Complaint

Unable to get credit report/credit score problem getting report or credit score

Equifax Credit reporting department,

Unable to get credit report/credit score Problem getting report or credit score New York

I have been trying to obtain my United States credit report under the FACT act and have been having difficulties dealing with Equifax due to the fact that I am -. I currently have - - credit cards under my name. 1 ) I tried to obtain a free credit report at - and it was unable to generate. 2 ) I ordered an Equifax credit report on their webpage, at the end they asked to confirm my identity and provided a phone number -. Equifax - # -. Equifax then cancelled the order.


15 minutes disconnected the call without any explanation. The main issue with Equifax is the fact that there system uses social security numbers however I have a social insurance number. However under legislation they have a duty to provide accurate credit reporting information. As I have - - credit cards when they say I have none this is inaccurate. Furthermore, they do not seem to care to remedy the problem when I have indicated the issue to them. Can you please help me fix this issue? Regards, - -, - - - - - - - - - -, NY -

Equifax customer in New York
Jun 01, 2016

* Source: CFPB Complaint Database

Equifax response to complaint:
Closed with explanation

Consumer disputes how Equifax handled their complaint

Created with Highcharts 4.2.3EquifaxComplaint HistoryComplaints10/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/201610/201611/201612/2016050100150200Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3EquifaxUnable to get credit report/credit score0.1%48.7%0.1%51.1%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUnable to get credit report/credit score0.1%49.2%1.1%49.1%0.4%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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