Equifax Credit Reporting Complaint

Unable to get credit report/credit score problem getting report or credit score

Equifax Credit reporting department,

Unable to get credit report/credit score Problem getting report or credit score New York

I have been trying to obtain my United States credit report under the FACT act and have been having difficulties dealing with Equifax due to the fact that I am -. I currently have - - credit cards under my name. 1 ) I tried to obtain a free credit report at - and it was unable to generate. 2 ) I ordered an Equifax credit report on their webpage, at the end they asked to confirm my identity and provided a phone number -. Equifax - # -. Equifax then cancelled the order.


15 minutes disconnected the call without any explanation. The main issue with Equifax is the fact that there system uses social security numbers however I have a social insurance number. However under legislation they have a duty to provide accurate credit reporting information. As I have - - credit cards when they say I have none this is inaccurate. Furthermore, they do not seem to care to remedy the problem when I have indicated the issue to them. Can you please help me fix this issue? Regards, - -, - - - - - - - - - -, NY -

Equifax customer in New York
Jun 01, 2016

* Source: CFPB Complaint Database

Equifax response to complaint:
Closed with explanation

Consumer disputes how Equifax handled their complaint

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