Arbor Residential Mortgage LLC Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Arbor Residential Mortgage LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

I called SENECA Mortgage Servicing at -. There is no option to talk to a live person which is ridiculous. I am calling about a fee charged on my account and there are absolutely no options to talk to someone. Is n't that a requirement of a loan servicer?

Arbor Residential Mortgage LLC customer in Texas
May 31, 2016

* Source: CFPB Complaint Database

Arbor Residential Mortgage LLC response to complaint:
Closed with explanation

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How Arbor Residential Mortgage LLC handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3Arbor Residential Mortgage LLCComplaint HistoryComplaints2/20126/20121/20132/20133/201311/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20169/201602.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Arbor Residential Mortgage LLCLoan servicing, payments, escrow account25.0%69.4%5.6%ClosedClosed with explanationIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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