Toyota Motor Credit Corporation Consumer Loan Complaint

Toyota Motor Credit Corporation Consumer Loan department,

Vehicle lease Managing the loan or lease Ohio

Around -/-/- I leased a vehicle with Lexus Financial Services ( " LFS '' ). I had several issues with LFS - which I 'm currently going to address the last ( I may file a complaint at a later problems due to other issue with LFS ). Around -/-/-, I traded the Lexus in on an Audi ( - - in Ohio ). At the time a payment to LFS was pending being credited to my account ; therefore, I was unsure of the exact pay off amount. I signed the paperwork with - to payoff the Lexus for $17000.00. I later received voicemail ( s ) from - including LFS would n't provide - the payoff information for the Lexus, and - requested I contact LFS to get the information. ( There 's more than one voice mail which I still have them. ) I did called LFS, received


My understanding from - - is LFS released information which is privacy protected ( which LFS had told me they are n't allowed to release due to privacy ; and LFS later denied they said such though I 've - - on voicemail saying such. I 'd need to read the emails to see if its in email as well ). It was n't until around -/-/- I received a letter from LFS that the Lexus had been paid off. By -/-/-, I still had n't received a credit from LFS or - - for the difference of the overpayment of the trade-in ( $17000.00 on the paperwork versus the $16000.00 LFS showed as due ). So -/-/- I sent a letter to each LFS and - - ( as being provided with this complaint ). - - called me : again claiming LFS would n't provide them the payoff information ( though I 'd also emailed it to - - a few time myself which I have the emails ), that - - issued a check to LFS dated -/-/- for the $17000.00 which the check had cleared ( please keep in mind I traded in the Lexus on the Audi around -/-/- - so - - did n't even issue the payment to LFS for nearly a MONTH, and they did n't provide the date the check cleared ). I never made a late payment to LFS nor did I have a late payment on my credit report ( I do n't know now whether I do due to the delay of - issuing payment to LFS. However, the payoff issue was between LFS and - ; and I firmly believe my credit should not be negatively affected due to such ). Based upon what - - shared, - paid LFS the $17000.00 ; thus, LFS owes me the refund. Even though my letter to LFS provided until -/-/-, I received NO response form LFS ( which does n't surprise me as I had numerous problems with them ). There is more detail available in the letters dated - -, - - one to LFS and one to - - ( which also provide the mailing address ). If the emails and/or recordings are necessary I 'm willing to forward them. I am hopeful I wo n't be forced to waste more of my time dealing with this nonsense and once I file this complaint that LFS will issue the appropriate refund in a timely manner, and make sure my credit report is not nor will be negatively effected.