U.S. Bancorp Mortgage department,
VA mortgage Loan modification,collection,foreclosure Tennessee
1. - -, -. Medical emergency in family. - would be needed. After 33 days of experiencing the medical care available plus the rehabilitation center in our " small '' town I realize that the medical care needed was not available in our small town. I contact my family in a " big '' city with good medical care to see if they would be willing to help. My family was willing. 2. - - I obtain housing the new big city. 3. - - put home on market in our small town, " For Sale by Owner ''. I stopped working to care for my family member and get ready to move.
5. - thru -, -. Our home in small town is shown for sale or rent but receives no offers. 6. - -. 7 Months later, I realize we could not afford to continue to pay and keep up the expenses of the home in the city and the small town. Contact Mortgage Company to make them aware of the problem. Deed the property to the Mortgage Company ( Attached Doc # -. Doc shows our transfer of property to Mortgage Company -/-/- ). 7. - - Mortgage Company accepts transfer by transferring Deed from one mortgage company to another mortgage company. ( Attached Doc # -. Deed ). 8. - - Mortgage company secures the vacant home and changes the locks. 9. - - receive letter from VA. ( Attached - # - VA letter ). 10. - - thru - - ( 17 months ) work with Mortgage Company to supply documentation for a Deed in Lieu of Foreclosure in the loan modification process. 11. - - email sent from Mortgage Company with SECOND denial of Deed in Lieu of Foreclosure for lack of documentation. ( Attached Doc # - and # -. # - Partial list of documentation requested and sent to Mortgage Company. More docs can be furnished if needed. # - Email from Mortgage Company stating denial and THIRD request to start loan modification process. ) -. - -. Mortgage Company Appraisal of small town home. ( Attached Doc # - Appraisal ). 13. - -. I have had over two years of hardship with a family member. I have struggled with the Mortgage Companies loan modification process sending some of the same requested docs over and over. I am - years old and have been - for 18 years. My new home in the small town has depreciated from $270000.00 that I paid -/-/- to $210000.00 -/-/- and now $23000.00 in charges have been added to the mortgage making the property owe over $250000.00. I listed the home for $230000.00 to pay the mortgage and the Realtor fees, giving up my equity in the property. I have complied with the Mortgage Company loan modification process 2 times. I have deeded the house to the Mortgage Company. Please advise how I should continue with my request for Deed in Lieu of Foreclosure with US BANK. ( Attached Doc # - Mortgage Company statement ). Thank You for your help and advise.
U.S. Bancorp customer in Tennessee
May 23, 2016
* Source: CFPB Complaint Database
U.S. Bancorp response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.usbank.com/ |
Phone | (800) 872-2657 |
[email protected] | |
Address | 800 Nicollet Mall Ste 200 Minneapolis MN 55402 |
U.S. Bancorp | |
U.S. Bancorp |
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