Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure New York

On -/-/16, - - - received a call from and was informed that the loan was eligible for the - Lien Modification Program, Extinguishment. - -, from Wells Fargo, advised that a package was being sent to me with the information and document needed to fill out. For two times, - - - spoke with - - where he would ask for the document, but the package had been sent to the wrong address, twice. On -/-/16, - - - told - - that if only the - was needed, it could be printed out and sent. The - - advised that on -/-/16, I was going to the office to sign the document. - -, from - - -, specifically said to - - that the form was going to be sent out on -/-/16. So, on -/-/16 the form was sent and received by Wells Fargo as promised. Around the end of last week I received a letter from Wells Fargo dated -/-/16, saying that I do not qualify for the program because I was non-responsive.


Second, how was I non-responsive? They sent the package to the wrong address twice and we sent the form the exact date we promised to send it. - -, from - - -, called to find out what is going on with the account. She was told that : 1 ) the - was incomplete - I will let you judge if there is any missing information on the form. There is only - borrower on this account and everything is filled out. 2 ) that calls were made out to -, and that someone spoke with her several times and she knew about the incomplete form. That is all a lie. After she submitted the form on -/-/16, she did not speak with anyone else. We are the most interested in solving this issue. But of course, it is not in the best interest of the servicer. 3 ) the representantive on the phone ( - from the Recovery Department ) stated that right now the full amount is due on this account. However, she still tried to get information regarding payments, asking if the borrower was able to make some payments of at least $50.00 ... knowing that this amount was not going to cover the whole amount and it will just put at least some money into the servicer 's pocket. That is just wrong! She even said if the borrower could make a payment for them to try to solve the issue regarding the letter I received, as if I needed to make a payment for them to do their job. They are trying to collect money from a borrower that qualifies to get this loan forgiven. This is all a scheme to continue to perform fraud against us the homeowners. I am turning to you for help. Thank you.