SunTrust Banks, Inc. Mortgage Complaint

SunTrust Banks, Inc. Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Florida

My husband and I applied for a mortgage with Suntrust because they have been our bank for 13 years. Their customer service is horrible I am crying for the 5th time as I am writing this complaint. The website lies about how they will service you. 1. They do not call or email us giving us an update. 2. Every time we call them we get a voicemail only to be ignored. 3. I called the customer service line who said the manager was on the other line and would call me right back, and I 'm still waiting.


5. My and my husbands employers are upset with us for changing our days off 3x. 6. It 's as if they do n't care about anyone and do everything in their power to make a happy life event as stressful and aggravating as possible. I understand they make good money in the stock market but not so much on Mortgages, so why, then, do n't they just get out of the mortgage business altogether instead of pretending they want to give you a mortgage and at the end, hope they aggravate you so much that you just want to pull out? I wish so bad I chose a different lender, it 's like they know they got you and do n't care. Please help I ca n't stop crying!