First Citizens Mortgage Complaint

First Citizens Mortgage department,

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker North Carolina

I am filing this complaint because First Citizens Bank refuses to take my increased of income into consideration. They have refused to use my current income to purposely deny my loan modification. My First Citizens Bank assigned specialist - told me that they were not able to use my current income because they solemnly based approval on tax returns. This is outrageous because clearly my - has been increasing drastically with each passing year. It is absurd that they based my income on last year taxes as my business is blooming. If you look at my -/-/- tax returns I made $11000.00 and last year I made $27000.00 Clearly, my - is growing and First Citizens Bank refuses to acknowledge or considered my increased income for this year. - from First Citizens Bank stated that despite my business growing they were not considering my current income. I warn him I would file a complaint with my attorney general and cfbp but he clucked and said you nor the attorney general would do anything to First Citizens Bank. Furthermore, he said it would be a waste of time on my part since no one would address my complaint unless I provided my -/-/- taxes showing my increased of income. At that point I was done with him. I am requesting a new specialist be assigned to my case that wants to work with me and I truly hope this complaint helps expose First Citizens Bank fraudulent review process. My new income has to be considered because based on my tax returns my - is and continues to grow.