Toyota Motor Credit Corporation Consumer Loan Complaint

Vehicle lease Managing the loan or lease

Toyota Motor Credit Corporation Consumer Loan department,

Vehicle lease Managing the loan or lease California

Lexus/Toyota mistakenly sent my account to collection for $400.00 ( for a missing key ). I returned all keys when I turned in my vehicle to Lexus dealer at end of lease on -/-/-. Lexus then confirmed from paperwork that was sent from Lexus dealer on the day I returned the vehicle that it shows - keys were returned to Lexus dealer by me so Lexus waived $400.00 from my account. Lexus then issued a letter on -/-/- ( as attached ) that shows - balance per my request. I contacted Lexus the day I received a collection letter ( please see attachment ) and asked them to remove the collection since it 's invalid debt ; I have - balance per last letter that Lexus sent me, and they refused to make correction of their own mistake.

Toyota Motor Credit Corporation customer in California
May 15, 2016

* Source: CFPB Complaint Database

Toyota Motor Credit Corporation response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Toyota Motor Credit CorporationComplaint HistoryComplaints3/20124/20125/20127/20128/201210/201211/201212/20121/20132/20133/20134/20135/20136/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/201605101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Toyota Motor Credit CorporationManaging the loan or lease77.7%11.2%11.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease0.3%8.4%1.4%0.5%1.9%9.2%76.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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