JH Portfolio Debt Equities, LLC Credit Card Complaint

Payoff process

JH Portfolio Debt Equities, LLC Credit card department,

Payoff process Ohio

A credit card I had with - was sold to another creditor after I got behind. That creditor then had a collections company, called Credit Control , LLC, attempt to collect the debt. I entered into a settlement agreement with them, and paid on time as agreed, paying the settlement in full. After Credit Control took the money for the settlement, they told me the debt was recalled ( after the agreement was in place and they took the money ) by the owner. They did not notify me, and kept the money, and when contacting them, they did not state the mini Miranda as required by law, and hung up on me. So in summary, Credit Control did not honor the settlement agreement, which is in writing. They took the money that was paid on time, and completely in accordance with the agreement. They refuse to discuss it with me and adhere to the agreement. The agreement is in writing, and they cashed the payments sent in without ever notifying me they no longer had the debt. This is negatively affecting my credit, and may have even had an impact on my recent financing of a auto purchase.

JH Portfolio Debt Equities, LLC customer in Ohio
May 13, 2016

* Source: CFPB Complaint Database

JH Portfolio Debt Equities, LLC response to complaint:
Closed with explanation

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Contact JH Portfolio Debt Equities, LLC

(818) 218-1610
5230 Las Virgenes Rd STE 265 
Calabasas CA 91302

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