Wells Fargo & Company Bank Account Or Service Complaint

Wells Fargo & Company Bank account or service department,

Savings account Deposits and withdrawals Florida

I am at my wit 's end with Wells Fargo and completely about to lose my -! Please follow the bouncing ball : 1. On Saturday, - -, 2016 I went into a local branch ( sorry you now call them STORES ) to sign documents for a personal line of credit which I had secured via an on-line application. 2. On Monday, - -, 2016 I received an E-mail from Wells Fargo advising that the loan was available. 3. I logged onto my account only to find that $6300.00 had been removed from my savings account, but THOSE funds nor any other funds had been made available to me. So they were holding my own money and I could n't access it.


5. - - not only DID NOT want to assist me with solving the issue, he was insulting and would not let me ask questions. Every time I tried to say anything, he would begin talking over me. He 's -, by the way. No customer should EVER be treated like I have been treated by this man or by any bank. 6. On Tuesday a.m., - -, 2016, I was at the branch when it opened and requested that the loan be canceled. I asked - - to put in writing that he was canceling the loan as requested. He refused to do this. I left the bank not knowing whether he would actually do as asked or just bury the paperwork and leave me floundering. I think that IS exactly what he would have done if I had not gotten other people and posted comments on social media. 7. On Wednesday, - -, 2016, I finally received a phone call from someone named - in the " Executive Office. '' - said the funds had been returned to my account that afternoon. When I logged into my account, the funds that had been withdrawn had indeed been returned to me. She said the loan was canceled. 8. WAIT FOR IT ... .Because I no longer trust Wells Fargo , I logged onto my account just before - only to find that $6300.00 had AGAIN been removed from my savings account. 9. I tried to talk to someone last night which was a COMPLETE waste of time. 10. I have e-mailed, called a dozen times, sent messages, everything I know to do and crickets. Here it is Friday and no one is working apparently. Sure as - no one is trying to resolve this issue for me. What - happened to putting the customer first? What - happened to the customer is always right? These are obviously not part of a code Wells Fargo chooses to follow. 11. The $6300.00 is MY MONEY, not YOURS! I want it returned to my account TODAY, no excuses, no exceptions. I want a FORMAL apology and I want interest.