PayPal Holdings, Inc. Credit Card Complaint

Billing disputes

PayPal Holdings, Inc. Credit card department,

Billing disputes Nevada

I purchased - blankets from - and used my Paypal credit account to pay for the purchase. When I received the - blankets, the color and style were different from what I ordered. They were also packaged wet and had developed a mold or mildew during shipping. I filed a claim with Paypal, as this should be covered under their protection guarantee. The initial response was that I just needed to return them to get a refund. I was not given a prepaid label, and the shipping back to - is over $50.00 - almost the same amount that I paid for the blankets. Therefore, returning them for a refund ( if I pay shipping ) is useless. These blankets are not what was advertised AND they are moldy!!! If anybody is going to be out of money, it should be the seller NOT ME! I 've attached picture of the blankets I received. They were supposed to look like this : -

PayPal Holdings, Inc. customer in Nevada
May 11, 2016

* Source: CFPB Complaint Database

PayPal Holdings, Inc. response to complaint:
Closed with monetary relief

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