Toyota Motor Credit Corporation Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Toyota Motor Credit Corporation Consumer Loan department,

Vehicle loan Managing the loan or lease California

I experienced identity theft and notified - -, -, -, - and Toyota. They have reported to the credit reporting services that upon investigation, they had decided that I was in serious delinquency even though they knew about the identity theft. After notifying them of the theft, the thief was able to open a credit card at - - under my name and rack up additional debt. I immediately informed them that I did not open this card and had they looked at my account, they would 've been able to identify the continued identity theft. Instead, they took more than $6000.00 out of my checking account to pay the balance on this fraudulent credit card. And now - - is claiming, I owe them $3800.00 which is destroying my credit. They also never repaid a penny of the theft which was laundered through my bank account. They only saw the problem when I went into the branch to make an inquiry about my account. - - claimed it was my problem. - - - and - claimed I owed an amount that was also part of the identity theft. I provided them with - police reports about the identity


that payment went to a different payment address and it took Toyota three months to get the payment credited to my account. They have put this on my credit report as late payments. - Bank Line of Credit put late payments as " seriously delinquent '' even though I was in a modification of the loan which - - said I did not have to pay until the modification was complete. During the modification progress, - - continued to ask for more and more paperwork which I did provide but nothing happened with the modification until I got a refinance loan and paid them off. No matter what I do, I can not get my credit score to what it was prior to the identity theft.

Toyota Motor Credit Corporation customer in California
May 05, 2016

* Source: CFPB Complaint Database

Toyota Motor Credit Corporation response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Toyota Motor Credit CorporationComplaint HistoryComplaints3/20124/20125/20127/20128/201210/201211/201212/20121/20132/20133/20134/20135/20136/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/201605101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Toyota Motor Credit CorporationManaging the loan or lease77.7%11.2%11.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease0.3%8.4%1.4%0.5%1.9%9.2%76.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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