MOHELA Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer keep getting calls about my loan

MOHELA Student loan department,

Non-federal student loan Dealing with my lender or servicer Keep getting calls about my loan Illinois

MOHELA - Cash Loan : I am a cosigner. My daughter made a payment at 22 days past the due date on -/-/2016 via phone. I received a call at - Central time today from MOHELA attempting to collect this debt. They did acknowledge that the payment was made on - - and that they could " see the payment in their system ''. However, they could not " verify '' that the payment was made which resulted in the phone call. I asked that they log my concerns regarding this call as a complaint. Loan was for my Daughters education at - - University , - - MO.

MOHELA customer in Illinois
May 02, 2016

* Source: CFPB Complaint Database

MOHELA response to complaint:
Closed with explanation

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