Wells Fargo & Company Money Transfers Complaint

Wells Fargo & Company Money transfers department,

International money transfer Wrong amount charged or received California

I used Wells Fargo to do a wire transfer of - to a recipient in -. Wells Fargo charged $35.00 for this service. The recipient received only -. Wells Fargo 's " Combined Disclosure '' document did not disclose that an additional - would be charged, and says " Recipient may receive less due to fees charged by the recipient 's bank and foreign taxes. '' However, the recipient told me that this has never happened with other foreign customers, so I do n't understand how it could be her bank that charged the fee. I have had Wells Fargo open an investigation of where the missing - went, but after two weeks they have no answer for me. WHY DOES THE CFPB ALLOW ANY UNDISCLOSED WIRE TRANSFER FEES? Wells Fargo 's computers know the name and address of the recipient 's bank, so they could also know that bank 's incoming wire transfer fee, if that 's in fact where the - went. If I had known I was paying so much ( $35.00 + - to send -! ), I would have simply put - in an envelope and mailed the - bills to -. How can anyone wire funds with certainty if banks are allowed to dip in and take whatever they want without disclosing it?