Toyota Motor Credit Corporation Consumer Loan Complaint

Vehicle lease Managing the loan or lease

Toyota Motor Credit Corporation Consumer Loan department,

Vehicle lease Managing the loan or lease New York

I turned in my - - - in - - and leased a - - at - -. At the time of negotiating I was advised by the salesman that my excessive miles would be waived since I was a loyal customer. In - of - I received a bill for $1300.00 for excessive wear and tear and mileage. The dealership never informed me of my right to have a pre-inspection completed. I called Toyota and spoke with a person named - at the - - - department and explained my story. She then informed she would get back to me and I never heard from them again. Today I was called by a debt collection company, - - - and I advised I was disputing this. The collector was aggressive and said she would mail me the contract and since I had nothing in writing from the dealer I owed this. contacted Toyota again and they refused to speak to me since my account was in collections

Toyota Motor Credit Corporation customer in New York
Apr 19, 2016

* Source: CFPB Complaint Database

Toyota Motor Credit Corporation response to complaint:
Closed with explanation

Consumer disputes how Toyota Motor Credit Corporation handled their complaint

Created with Highcharts 4.2.3Toyota Motor Credit CorporationComplaint HistoryComplaints3/20124/20125/20127/20128/201210/201211/201212/20121/20132/20133/20134/20135/20136/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/201605101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Toyota Motor Credit CorporationManaging the loan or lease77.7%11.2%11.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease0.3%8.4%1.4%0.5%1.9%9.2%76.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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