Arbor Residential Mortgage LLC Mortgage Complaint

Arbor Residential Mortgage LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Texas

My loan was transferred to Seneca Mortgage Servicing LLC ( NMLS ID - ) effective -/-/2016 from another loan servicer. The Seneca Mortgage Servicing LLC transfer letter indicated I could use my bank 's bill pay program for payments. However, Seneca Mortgage Servicing LLC rejected - bank bill payments scheduled in - 2016. I called Seneca Mortgage Servicing LLC Customer Service on -/-/2016 and -/-/2016 after the - payments were rejected. The explanations provided by - ( -/-/2016 ) and - ( -/-/2016 ) in Customer Service were not consistent with the transfer letter. I was told by - Seneca Mortgage Servicing LLC does not accept bill pay payments from the borrower 's bank for a newly transferred loan until after the borrower calls and confirms the loan and contact information. I was later told by - my loan was flagged for research. These unique restrictions were not contained in the transfer letter or posted on the Seneca Mortgage Servicing LLC website. Seneca Mortgage Servicing LLC should have accepted my bank 's bill pay payments for a loan in good standing at the time of the loan transfer.