Bayview Loan Servicing, LLC Mortgage Complaint

Bayview Loan Servicing, LLC Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure California

I am trying to get a loan modification or HAMP, Principal Reduction Alternative and Bayview Loan Servicing says I am not eligible for a loan modification because I did a --Out Refinance transaction in - and had equity in the property which was fully paid on - - -. I applied for a trial loan modification when - - - was servicing the loan and was approved for a Loan Modification as per the attachment on - - -. For some reason unknown since this loan is with the same investor they will not review any option for a loan modification. Please advise how I may save or keep the home because Bayview Loan servicing is saying that I need to pay the past due balance in full to reinstate the loan. Currently the home is not in foreclosure. Please advise any option available regarding a loan modification for to keep the house from Deed in Lieu, Foreclosure or Short Sale, my cell at - - -