Transworld Systems Inc. Student Loan Complaint

Transworld Systems Inc. Student loan department,

Non-federal student loan Dealing with my lender or servicer Received bad information about my loan Wisconsin

I 've received inconsistent information about whether I 'm in forbearance or deferment and they claim those - statuses are " the same '' and neither negatively impact my credit history. I 'm pretty sure this is wrong but I am unable to find accurate information on the details of each. I have also requested to have my billing cycle changed from quarterly to monthly and reduce my payment amount based on my financial obligations to other student loans, instead of processing my request they put me into forbearance/deferment and when I inquired what I had to do successful change billing cycle/payment amount they referred me to the same form that resulted in the forberance/deferment status. I find them very difficult to communicate with and the rare communication I do receive feels like they 're just trying to push me off to either " call the credit bureau '' or " that 's not my department, call this number. ''