U.S. Bancorp Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

U.S. Bancorp Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Washington

My house payment was in the - range. US BANK OFFERED A REFINANCE SO THAT WE COULD PAY OFF MY - LINE OF CREDIT WITH THEM. They raised our interest rate by - points. They did not pay off the - line of credit that the claim I owe. My - husband opened this line of credit & ai thin at least half should be removed. They face my husband ( the new one : - - a limited amount & only let him pay off certain debts. We now have a larger house payment, higher interest & they refuse to roll in this line of credit that 's chocking me. We worked again with - at your branch on - only to be turned down. Again & again we have been denied both by VA & US BANK. My husband & I have - or better credit scores, decent income, own - homed & - cars. UsS bank prefers to leave me with their 16 % line of credit ( - ) rather that roll that into our us bank home mortgage. Much more lucrative for them & they will likely end up Peking our house as they are


living in we owe - thanks TO US BANK. Please advise - & - - - - ( also their drive by appraisal of our home was very low - - trailer in front that blocked the homes view..! ) we are disappointed & my husband has - - -. His stress is now enormous that 's to the lies & the " No '' s we were given. Our veterans deserve better. He has more integrity than US bank will ever know. Cheated out of our opportunity in - WA - - - - - - - WA -

U.S. Bancorp customer in Washington
Mar 23, 2016

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with explanation

Created with Highcharts 4.2.3U.S. BancorpComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20165/20167/20169/201612/20162/201702.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3U.S. BancorpApplication, originator, mortgage broker1.2%64.2%14.7%11.3%1.8%6.4%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker2.4%74.6%8.2%5.3%1.1%6.3%1.3%0.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
andrew.cecere@usbank.com
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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