Arbor Residential Mortgage LLC Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Arbor Residential Mortgage LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Massachusetts

In - - my ex husband and I purchased a home. The mortgage was with - - - and he was the only one on the Note. I was not used to secure the loan or added as a co-borrower. -/-/- we modified the mortgage and again I was not used to secure the debt and they did not consider me financially responsible for the debt. In -/-/- I believe the mortgage was sold to -. We got divorced and the house was to be sold. I listed the house, - was reporting it to my credit. During the process of selling the home it was discovered that I was not on the original Note and - had been reporting it to my credit in error. They removed it from my credit report. -/-/- the Mortgage was sold to Seneca Home Mortgage. I work for an attorney and we were helping my ex with the sale of the home. -/-/- - started to report the mortgage to my credit claiming that because we did the loan modification in -/-/- it added me to the note when infact the modification did not change the terms of the original not and the note that was recorded with - was the same note that they had when the home was first purchased which only had my ex husbands name on it. I have spoken to people at - and - and they have said I am not responsible. I did not sign or fill out the modification paperwork. I have written to Seneca and provided them with all the information I have from - and - and they are refusing to remove this debt from my credit. In the second letter I sent to them the basically responded saying that they will no longer entertain looking into the issue and as far as they are concerned I am responsible. I need help. I know I am not financially responsible for this loan and I want them to remove it from my credit immediately.

Arbor Residential Mortgage LLC customer in Massachusetts
Mar 19, 2016

* Source: CFPB Complaint Database

Arbor Residential Mortgage LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Arbor Residential Mortgage LLCComplaint HistoryComplaints2/20126/20121/20132/20133/201311/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20169/201602.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Arbor Residential Mortgage LLCLoan servicing, payments, escrow account25.0%69.4%5.6%ClosedClosed with explanationIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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