Arbor Residential Mortgage LLC Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Arbor Residential Mortgage LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

I am a first time home buyer. I bought my house -/-/- and I just received a shocking bill of paying back into an escrow account. My payment was lowered to $2100.00 -/-/- I called and was told twice that I was paying everything I needed. I have my payment auto drafted and now they want me to pay almost $13000.00 or $3900.00 a month when my payment is & -. Seneca mortgage is a scam and is unfair. I called and asked about this issue not once but twice and was told everything was fine. As a first time home buyer I would like everyone to know I feel cheated and lied to. I would be careful with Seneca mortgaging. They do n't tell you the truth. I was not told what I need to be told that my payment was incorrectly being collected. I asked I should have been told. Everyone is not able to payout all at once or have their payment raised. I was with - with my loan and had no issues.

Arbor Residential Mortgage LLC customer in Texas
Mar 08, 2016

* Source: CFPB Complaint Database

Arbor Residential Mortgage LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Arbor Residential Mortgage LLCComplaint HistoryComplaints2/20126/20121/20132/20133/201311/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20169/201602.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Arbor Residential Mortgage LLCLoan servicing, payments, escrow account25.0%69.4%5.6%ClosedClosed with explanationIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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