Residential Credit Solutions Mortgage Complaint

Residential Credit Solutions Mortgage department,

Other mortgage Loan modification,collection,foreclosure California

MY LOAN SERVICER improperly denied me a HAMP modification. They did not acknowledge receipt of but did not respond to my - -, - request for escalation. They have refused, in writing, to communicate with me since -/-/-, because I authorized them to talk to my law firm at that time. In - -, I faxed them a letter saying I did not request a cease and desist, and repeated the substance of my - - fax. They remained silent. Finally, on the afternoon of Friday, - -, -, I faxed them the attached letter, which once again lays out the mistakes they made in determining my eligibility for HAMP. It repeats what I faxed on - -, and again -/-/-. I am hoping this third try will work, and making this complaint to CFPB at the same time to improve my odds. I request that CFPB take note of their HAMP-application-processing mistakes because they are systemic, as near as I can tell, and will have affected thousands of borrowers. The servicer is the rock-bottom least likely to approve HAMPs of those tracked by US Treasury at - I have tried to modify this loan since -/-/-. - - - got away with fraudulent handling by handing the loan off to RCS. RCS should have done a lot better than what I report in the attached letter. Sincerely, [ name withheld ]