TransUnion Intermediate Holdings, Inc. Credit Reporting Complaint

Credit monitoring or identity protection account terms and changes

TransUnion Intermediate Holdings, Inc. Credit reporting department,

Credit monitoring or identity protection Account terms and changes California

i was a victim of identity theft, so i put a freeze on my account. due to the identity theft, under california law i can freely do temporary lifts. at equifax and experian i can easily go to their freeze website and use the pin they sent me to temporarily lift the freeze, but at transunion i was forced to setup an account and even then using my pin i 'm charged $10.00 to temporarily lift the freeze. i 've called to manually lift the freeze, but that is a long process since it is almost impossible to get to someone to speak to and impossible to do on the weekend. i 've asked them various times to fix it and the response i get from customer support ranges from, we ca n't to next time it will work ... it has become so burdensome that i 'm willing to pay the $10.00 to do the lift.

TransUnion Intermediate Holdings, Inc. customer in California
Feb 27, 2016

* Source: CFPB Complaint Database

TransUnion Intermediate Holdings, Inc. response to complaint:
Closed with explanation

Consumer disputes how TransUnion Intermediate Holdings, Inc. handled their complaint

Created with Highcharts 4.2.3TransUnion Intermediate Holdings, Inc.Complaint HistoryComplaints2/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3TransUnion Intermediate Holdings, Inc.Credit monitoring or identity protection69.6%12.8%17.6%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit monitoring or identity protection0.0%18.4%0.1%14.6%65.5%1.2%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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