Arbor Residential Mortgage LLC Mortgage Complaint

Arbor Residential Mortgage LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Colorado

I work for - - -. My mortgage payment is issued from my account at - -. - -, 2016 a check was cut and sent from my - - account. The check was cashed by Seneca Mortgage with my Seneca Mortgage account number stamped on the back. - - I was informed by Seneca Mortgage on the phone that my check was never received and if it was not received by - -, 2016 I would be charged a late fee. I obtained a copy of the cashed check and faxed it to Seneca Mortgage. On - -, 2016 at -, MST, I spoke with - who informed me everything was fine, the check was found and cleared and he would remove the late fee ( they went ahead and put on ) since it was Seneca 's fault that they lost the check for my - 2016 payment. I received a missed call on my cell phone - from Seneca Mortgage on Thursday, - -, 2016 request me to call them. Friday, - -, 2016, I called Seneca Mortgage Servicing Department and on the recorded information for my loan I was told - 2016 payment was not received


faxed check number - issued to Seneca Mortgage dated - -, 2016 for my - payment and it was cashed on - -, 2016. Not hearing anything from Seneca, Wednesday, - -, 2016, I spoke with - at Seneca Mortgage who looked at the copy of the cashed checks for my - and - payments. - said someone other that Seneca deposited my - 2016 check into a - - - account as stamped on the back. I then spoke with my - - check fulfilling department and they said, yes, - - - did cash it into my account number at Seneca Mortgage according to the stamp on the back of the check. I called Seneca and spoke with Supervisor - who told me Seneca Mortgage used to bank with - - - but now banks with - -. - said Seneca did not deposit the check. - - did some investigating and told me the check most likely went by mistake to another department at Seneca that still uses B of A or an employee deposited it into the incorrect bank. - - suggests Seneca Mortgage Servicing call - - - to see which Seneca department still uses an account at - - -. Seneca needs to correct their mistake. All - - checks issued to Seneca Mortgage for my mortgage payments have been exactly the same over the past year with no problems. - repeated they did not receive the check. According to the back of the check it was cashed into my Seneca Mortgage account by - - -. - refused to call - - - to try to find my check. I requested a Senior Supervisor to investigate and call - to find my payment. I ask them to call me in 24 hours. I 'm tired of being accused of not paying and being charged a late fee. This is Seneca Mortgages fault and I want it resolved before it is reported on my credit - which is excellent.