Wells Fargo & Company Consumer Loan Complaint

Installment loan Taking out the loan or lease

Wells Fargo & Company Consumer Loan department,

Installment loan Taking out the loan or lease Utah

On -/-/16 I applied for auto loan with Wells Fargo for $8000.00. We decided to apply for the loan since we have a current auto loan with them and have a perfect payment record with them for over 2 year. Plus we know that our credit score was about - points higher then last time. I was disappointed to find that we declined very quickly. Well our credit is n't the best so we were n't too surprised. So we then went directly to a dealership to see if they could get us financed on -/-/16. The interesting part is the dealership was able to get us approved for about $7600.00 car and by none other then Wells Fargo. The same bank that declined us just a few days prior.


and through Transunion before was applied I was in the - 's. I do n't know how they could say we 're more than - points lower. I feel this effected us in - ways : 1 ) It caused that we had less options of vehicles to choose from, 2 ) we did n't have a choice on the term, 3 ) and lastly, now we will have - credit inquires for - auto loan. My main concern is how they can have such a low credit score for us when we view - the information is so much different. And then they can approve later. It just does n't make since and we feel that someone should be made aware of this and hopefully their will be an investigation so they do not do this to others.

Wells Fargo & Company customer in Utah
Feb 18, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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