Pacific Union Financial, LLC Mortgage Complaint

Pacific Union Financial, LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Texas

I purchased my first home in - -. My home was financed through Pacific Union. Payment was set at $1700.00 per month. In - I received a letter in the mail stating that I had an escrow deficit of $10000.00. I repeatedly asked Pacific Union why it took them 2 years to notify of the escrow deficit. To this day they have not been able to give me a straight answer. My mortgage payment increased to $2900.00 per month. I asked if they could refinance my loan to bring it back to a payment i can afford. They immediately told me they could not help me until i paid the $10000.00 escrow deficit. I proceeded to find another mortgage company.


stated they did not want to loose me as a customer and stated they would refinance my loan. I responded to them if they can get me back to a payment i can afford i would stay with them. Unfortunately, the -/-/- payment with Pacific Union was late due to my original plan of moving forward with - -. Pacific did not call me or get back to me on the status of my loan. I called them repeatedly and was finally able to get a response from them in -/-/-. They denied my refinance due to the late and stated they could not help. My payment has gone down from $2900.00 to $2400.00 since i have been paying the escrow deficit. I do not understand how a Mortgage company can treat a new home buyer as myself with such lack of care, sympathy, and professionalism. My only option at this point is to sell the very first home i purchased because i can not afford to continue paying over $2000.00 a month.