PayPal Holdings Complaint

PayPal Holdings, Inc. Credit card department,

PayPal Credit ( formerly known as Bill Me Later ) says they have statement dates that run from the - of the month through the - of the following month. They also stated that interest is calculated on the - of the month and if total payment is received before the -, interest is not added. Interest is only added to the portion remaining on the -. They also have a due date for a minimum amount due on the - of every month. On to my problem ; my latest statement amount for - -, - - - - - had an account total of $2200.00 due on -/-/-. I made a payment of $100.00 ( which was equal to or greater than the minimum required payment ) on -/-/- so a late fee was not applied while i was waiting for additional funds and then I made another payment $2100.00 on -/-/- which is a day before the statement closing date. On the statement closing date. I had a balance of $0.00 ( refer to the statements they made regarding payment in full before the closing date and that - on $0.00 is going to equal $0.00 ).

explained this, the started with saying " We see a payment of $2200.00 was made on the - and actually payment is due on the -. '' I had to correct them that the amount paid on -/-/- was $2100.00 and that a payment of $100.00 was made 8 days earlier on the -/-/- which was well before the due date. My complaint is that even though I made a payment by the due date and still paid the full account balance before the close date, I was still charged interest even though they claim interest would not be charged if payment in full is received before the close date. It appears to me, they are processing based on the account balance of the due date and applying it on the close date and not following their own statements. I have paid the additional $45.00 as I am trying to settle debt that has always been timely. They also refused to explain why I have not actually received paper or electronic statements since - of -. I have not changed mailing or email address. All this problems seemed to occur when their agreement to provide financing for - on -/-/-. This was a newegg preferred acount that was closed when newegg decided to partner with - - starting -/-/-. The notice I received form newegg stated " If you have a balance on your - Preferred Account, you will continue to receive monthly billing statements, and you will be responsible to make at least the minimum payment each month, until your balance is paid in full. '' I stopped receiving my monthly statements after my - - statement. Again, my main complaint is the that I was told verbally by the phone representative that would only supply their first name and no other form of ID number to represent who I was talking to, that interest would not if the full statement balance was paid before the statement CLOSE date, which it was. It just was not paid in full before the DUE date. If their policy is that it is calculated by the due date, I should not have been told that and would have scheduled my payment sooner.