Synchrony Financial Credit Card Complaint

APR or interest rate

Synchrony Financial Credit card department,

APR or interest rate California

I am complaining about the deferred interest that 's been added to my care credit account. My fist charges was in - - amounting to $2500.00 for dental procedure and promotional end -/-/-. I have another charges for cosmetic procedure -/-/-. I have been paying $100.00 from - - every month, then in -/-/- paid $270.00, -/-/- $100.00 -/-/- $100.00, total of $2600.00 by the end of - - which covers the $2500.00. I talked to the their customer service because they were adding the deferred interest of $1000.00 for not paying the balance. I told them that I was expecting that all the payments I made will apply to the first charges first, the bill did not specify the amount that will apply to the first charges and the second charges. I spoke to them in - -, - if they can waive the deferred interest because of the misunderstanding and they said if I will make a payment of $1800.00 and did not tell me when the latest I can pay that amount. I tried to borrow money from relatives and deposit the check but did not clear until - -, -. I called care credit customer service again last week - -, - so I can make payment but they said they can not waive the deferred interest anymore because it past 30 days grace period which they said is - -, -. They did not tell me that when they are collecting $1800.00 from me in - -, -.

Synchrony Financial customer in California
Feb 08, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with monetary relief

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