Transworld Systems Inc. Student Loan Complaint

Transworld Systems Inc. Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled Florida

I attended a public university and used a private student loan to pay part of my tuition. University Accounting Service, LLC ( " UAS '' ) serviced this loan. A few months ago, I consolidated this loan through - to take advantage of a lower rate. When I consolidated, I overpaid UAS by $340.00. I emailed UAS requesting a refund and they replied that they would refund the excess amount in 60 days. After 60 days passed I followed up by email and they responded by asking me to call. When I called, they said that they do not issue refunds and that they will keep my money. I believe they are holding money that is rightfully mine. My statement reflects a negative balance. They acknowledged previously that I am entitled to a refund and I can not understand why they are refusing to give me back money that is rightfully mine.