Arbor Residential Mortgage LLC Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Arbor Residential Mortgage LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

My husband and I split our mortgage payment. We - made our payment, but mine was dated with last year 's date of 2015. - mortgage sent my portion back stating it had the wrong date. I immediately bill paid the payment. I received a late fee of $79.00 because my half of the mortgage payment was past their grace period. I tried to contact them via phone, but there is automated systems only. I contacted them via email explaining that my payment was n't late it was on time they returned it. That does not seem legal to me. Please advise me if this company can charge a late fee when they in fact receive payment.

Arbor Residential Mortgage LLC customer in California
Jan 21, 2016

* Source: CFPB Complaint Database

Arbor Residential Mortgage LLC response to complaint:
Closed with explanation

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