Citibank Debt Collection Complaint

Credit card Cont'd attempts collect debt not owed debt was discharged in bankruptcy

Citibank Debt collection department,

Credit card Cont'd attempts collect debt not owed Debt was discharged in bankruptcy Washington

I was issued a credit due to me by - the refund was sent to a closed Sears cc account. Instead of returning the funds to the issuing company so that they could send me a check, Sears CC sent the funds to a collection agency that they had sold the discharged debt to, -. The debt sold to - was discharged in a bankruptcy in - of -. The issuer of funds and I were shocked. We got the run around for a while. Several calls into the hunt, we were able to find that a collection agency company called - has the money. They stated in - way call to myself and - at - that they were able to keep bankruptcy discharged money because I volunteered to give it to them and they did n't ask for it. I explained that I never sent it to them and it was not ok with me. I asked who the other companies were that I was routed through in tracking down the money and got the following run down. Sears sold the debt to -, who is managed by - - and that they are all under the umbrella of - -. The debt was skid on -/-/-. I did n't really know what all that meant so I am including Sears and all of other company 's names included as I am not sure which ones are considered collection agencies! Sears sold the debt to the collection agency the same month it was discharged, well after they were notified of the bankruptcy. I am including a copy proof of the discharge and the Sears account numbers and balances that they collected in - of -.

Citibank customer in Washington
Jan 18, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

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Contact Citibank

http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
Citibank

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