First Republic Bank Bank Account Or Service Complaint

First Republic Bank Bank account or service department,

Checking account Deposits and withdrawals California

On -/-/2015, I mailed an envelope from the - Post Office to my landlord 's business address in -, CA ; the envelope contained a personal check from my account at First Republic Bank payable to my landlord in the amount of $1600.00. On -/-/2015, an unknown individual entered a - - branch and negotiated my check with a forged endorsement. On -/-/2015, after communication with my landlord I contacted First Republic and let them know that my check had been fraudulently cashed. I then went to the First Republic location in - - and filed a fraudulent activity report after which I was told that the case would be reviewed and my account would be provisionally credited the missing funds. In the subsequent days I was told that First Republic does not offer provisional credit for fraudulent check activity and that the report/claim was in the hands of - Fargo Fraud Department for resolution. I have been contacting a manager at First Republic weekly since the incident and am simply told that the fraud investigation is in the hands of - -. No timeline for a resolution has been offered and my attempts to contact - - Fraud have been totally useless - their Byzantine customer service/fraud department simply transfers a person back and forth. Is there no banking regulation that protects customers in the event of fraudulent endorsements?