MEFA Student Loan Complaint

MEFA Student loan department,

Non-federal student loan Can't repay my loan Can't get flexible payment options Massachusetts

This is a follow-up complaint to Case number : -. All preceding information can be drawn from the former case file. As verbally agreed upon with MEFA/-, I began making quarter payments while the formal paperwork for the quarter payment forbearance was being processed. During this time, I received no fewer than six harassing phone calls to my personal cell phone, demanding immediate payment of the full value of the monthly payments, despite clear verbal instructions to cease phone communication, in clear violation of my rights as a lendee. Approximately 1.5 months after the quarter payment paperwork was filed ( date of - -, 2016 ), I received another phone call from MEFA/-, again demanding immediate payment of the remaining balance, minus the quarter payments that I had already been making. This time, however, they informed me that they had rejected my forbearance application because they had changed the terms of the agreement IN THE TIME BETWEEN WHEN THEY RECEIVED THE PAPERWORK AND WHEN IT WAS PROCESSED without notifying me of the change until after it was rejected. Thus, they had outright denied the application on technical grounds. All of this clearly violates my rights to clear and fair lending as a student borrower.