Enhanced Recovery Company, LLC Debt Collection Complaint

Enhanced Recovery Company, LLC Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt is not mine Connecticut

Hello, I apologize as none of above options refer to me. I had never created any debt, and became victim of unreliable and incompetent costumer service. Here is my story. In - I traveled I took frequent trips back home to - due to attend to my mother after her accident. It seemed unreasonable to continue my cable plan with - - - which services I was using since -. I called them and spoke with the costumer representative. I explained my situation, requested for the cable to be canceled and continue my plan with only internet service. I was told it was fine and that my account would be updated. I left the country couple days later and spent almost a month with my mother in -. Shortly after I returned I was surprised with - bill, almost triple more then what I was told I would be paying for internet only. It was almost double of what I used to pay for both internet and cable, before I canceled cable. I called them to clarify. I was told


to sort it out. I got voicemail from some woman next day, but when I returned the call, I was placed on hold for a long time. when i finally reached someone, our conversation was disconnected. As I provided my contact info at the beginning, I assumed I will be called again. I got voicemail again next day. I Attempted to call back, but gave up after being placed on hold for almost 30 min. My issue was never resolved, my lease was also up and I decided to move to -. I called again to cancel my entire plan as - does not provide services in -, NY. I switched to -. I covered my last internet bill and returned - equipment couple weeks later. That was in - -. I have not heard anything from them since then. I did not receive any mail from them, or any collection agents. In - - I noticed my credit score decreased significantly. I requested copy to find out why. I learned that collection procedures were now affecting my credit. I went ahead and requested dispute with -, - and -, I explained everything just as I am now. Within 30 days all - companies removed incorrect collection account. My credit went back up. I was convinced this nonsense was over. On - - I received alert from -, my credit dropped - points due to new collection account. It is different company this time " Enhanced Recovery Co, LLC '' - the original creditor is of course -. I disputed this again with - since I have account with them and pay for it monthly. I do not want to spend another $40.00 for reports with other companies. I already went thru all this back in -.