U.S. Bancorp Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

U.S. Bancorp Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker California

On -/-/-, I made application via my mortgage broker for a Real Estate Secured Loan with US Bank Home Mortgage. 1. US Bank issued a Loan Estimate on -/-/- - 15 [email protected] ( rate not locked ), contingent on customer-supplied documentation within 10 days. The required information was provided by myself and my broker within the specified time limit. 2. US Bank required more information / documentation -/-/-.


3. US Bank issued another Loan Estimate on -/-/- - 15 [email protected] ( rate not locked ), contingent on customer-supplied documentation within 10 days. Some of the items on their list had already been supplied, however everything on the list was submitted or resubmitted by myself or my broker within time limits. 4. US Bank issued a definitive Loan Estimate -/-/- - 15 [email protected] ( rate locked ). They required NO further information at that time. 5. 0n -/-/-, my mortgage broker notified me that US Bank was backing off on its contracted offer. a. He believes that the bank determined it to be high cost due to their own guaranteed rate lock. b. Furthermore, he received a list of several more unusual documents and forms that the bank was now demanding. c. He asked to file for an extension on the rate lock, but the bank refused. 6. At this point there are some inappropriate legal issues that US Bank seems to be ignoring in the interest of profits.

U.S. Bancorp customer in California
Jan 09, 2016

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with explanation

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
[email protected]
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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