BMO Harris Bank Account Or Service Complaint

Other bank product/service Making/receiving payments, sending money

BMO Harris Bank account or service department,

Other bank product/service Making/receiving payments, sending money Illinois

I have a complaint pending with the CFPB and the practices of BMO Harris bank regarding a home equity loan that I have with the bank. Part of the agreement was that they were to pay off credit cards and private student loans as of - -, 2015. To date, nothing has been paid by BMO Harris. When I ask for proof of payments, I receive no response but I am told I am responsible for the $34000.00 that they supposedly paid off. When I attempt to contact customer service I am told that I have to speak to the branch, that they are unable to assist. I do not want to lose my home because BMO claims to have made payments that have not been made.

BMO Harris customer in Illinois
Dec 29, 2015

* Source: CFPB Complaint Database

BMO Harris response to complaint:
Closed with explanation

Created with Highcharts 4.2.3BMO HarrisComplaint HistoryComplaints4/20128/20129/201210/201211/20122/20134/20135/20137/201311/201312/20131/201411/201412/20141/20152/20153/20154/201512/20151/201611/201601234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BMO HarrisMaking/receiving payments, sending money88.0%8.0%4.0%Closed with explanationClosed with monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMaking/receiving payments, sending money2.6%67.1%18.3%5.3%1.9%3.8%1.0%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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