Wells Fargo Credit Card Complaint

Wells Fargo Credit card department,

New York

I paid off a credit card when refinancing. The payoff was $1600.00 too much. Wells Fargo received the payment on -/-/15. said they refunded the money 20 days later on -/-/15. 19 days later still have not received the refund. Spoke to a " supervisor '' who said that if I wanted another check sent out, they would first have to send me a letter to get notarized, send it back and then Wells Fargo will send me another check in the same manner. they refused to send it via any way that can be traced.