Wells Fargo Money Transfers Complaint

Wells Fargo Money transfers department,

International money transfer Money was not available when promised Wisconsin

On - -, 2015 I submitted a wire transfer through Wells Fargo Bank to a hotel in -. Wells Fargo was given the name of the bank and the account number in -. The transfer said the beneficiaries account would be credited on or before - -. This did not happen. After - -, I was contacted by Wells Fargo and told to have the beneficiary take a form ( that did not reference the transfer ) to the intermediary bank in -. When I sent the form to my beneficiary they refused to go to the intermediary bank and asked why their account had not been credited. When I contacted Wells Fargo 's international department they stated that the intermediary bank merely wanted the beneficiary 's email address and phone number. This was completely inconsistent with their earlier instructions. Because my arrangement with the beneficiary has fallen through due to the failure of Wells Fargo and their intermediary agent, I have asked for the return of all of my funds from Wells Fargo. This they have refused to do, insisting on keeping their fee and charging me for - currency conversions.