Citibank Debt Collection Complaint

Citibank Debt collection department,

Credit card Cont'd attempts collect debt not owed Debt was paid Massachusetts

macy 's double-charged me for an item. i disputed the bill immediately. many calls and disturbingly long wait times, i was told it was now zero. i just got another bill - they placed a five-dollar amount on my bill, with late charges of - they dont answer and keep charging late fees - it was up to - before my latest call. i am elderly and feel taken advantage of. i 'm sure i 'm not the only - being scammed by macy 's. can you help?