Fenton & McGarvey Law Firm, P.S.C. Mortgage Complaint

Other mortgage Loan servicing, payments, escrow account

Fenton & McGarvey Law Firm, P.S.C. Mortgage department,

Other mortgage Loan servicing, payments, escrow account Colorado

I originally obtained a loan through - for a - on my home. I went into collections and my loan was given to the law office of - -/-/-. I have been making payments to Farrell & Seldin for years and within the last few years, they changed to Fenton & McGarvey. - was bought out by - and I have been communicating with them but it is short as they tell me the law firm handles everything. My husbands name and mine are on the original loan with - and - however, only my name is on the loan with -/- - -. Every month we make a payment we ask for a breakdown of all that has been paid and all that has been charged along with details ... we still have not received this and the law office keeps telling me that my husband is not on the loan ... it is a second on our home, he has to be. On -/-/- I had a detailed half an hour conversation with - at the law office and I stated that it is my right to receive a complete breakdown of my payments and charges. I requested this again on -/-/- ( when I made my payment ) and I still have not received what I have asked for. Each month, I get a verbal amount that is different than my calculations ( and I verified with - that my payments are all going to principal ). -/-/-, my husband was able to get a verbal figure from - ( at the law office ) and at that time it was $2800.00. I make a - dollar payment every month and have for years and as of my last payment, I still owed just under - dollars ( - ). I do not want to give them any more money until I have the complete history from them on my account.

Fenton & McGarvey Law Firm, P.S.C. customer in Colorado
Dec 15, 2015

* Source: CFPB Complaint Database

Fenton & McGarvey Law Firm, P.S.C. response to complaint:
Closed with explanation

Consumer disputes how Fenton & McGarvey Law Firm, P.S.C. handled their complaint

Created with Highcharts 4.2.3Fenton & McGarvey Law Firm, P.S.C.Complaint HistoryComplaints12/201500.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Fenton & McGarvey Law Firm, P.S.C.Loan servicing, payments, escrow account100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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