Regions Bank Account Or Service Complaint

Regions Bank account or service department,

Savings account Deposits and withdrawals Florida

On Friday - - - I deposited a - check from - - in - - FL. The check was drawn on - Bank which is also local. When the deposit was made through the drive through I was informed there would be a hold. I received an Notice of Hold for Savings Which will be attached. On said hold there is no explanation or reason for hold. After having deposited large sums before I felt something was wrong in regards to the full amount being held for - days and to be made available on the fifth day. At no point was it mentioned why a hold was placed, I was instructed if I needed the funds available prior to the - I needed to speak with the branch manager. On Monday on - of - I arrived at opening at the branch I went in to speak with branch manager and was informed - - was not available. I spoke with the - whom I can not remember her name. At that point she attempted to tell me that the hold was placed due to the amount of the check and the fact I " only '' had


her that it was required for the financial institution to provide me with a explanation of hold ( whether or not it was because of amount of deposit, or an Exception hold ). She still insisted that the only document they were required to provide was the " notice of hold '' I already had. I left and called - Banking and spoke with a - - over the phone and she did confirm that an explanation was warranted. According to - - she spoke with the branch and the head teller - - would have on written explanation available for me to pick up at the branch. I told - - I would be at the branch at noon. When I showed up at the branch I spoke with the same FSS and she said that - - could not provide me with that document since she was in the Drive through. I explained that I was promised the document and then was told to go to the drive through to get said document. after going through drive through I still did not receive an written explanation of hold. Lastly, according to Expedited Funds Availability Act Section - - b ) if the hold is place due to the size of the funds the first - is to be treated as an general deposit, and the rest can be held up to 8 business days depending on the locality of the bank the funds where coming from. - - said that only applies to Cashiers Checks which is False. Also, if there is an Exemption Hold then the reason must be provided to the consumer in writing as well. I still have a hold for - until the - with no written explanation provided, and the verbal explanation of my account having only - dollars still is not justifiable according to the Reg CC/ Expedited Funds Availability Act. Just as further explanation my online banking says the hold is till the - however I was explained adamantly the date was going to be the -.