Bank of America Credit card department,
After using the service - for a few years now to send money to my son in prison and having it charged to my credit card as a regular transaction, no transaction fee, regular interest rate, the Bank of America has recently ( -, 2015? ) reclassifed - as a Money Transfer service so they are now showing it as a Cash Advance item, which is subject to an additional $10.00 fee AND the much inflated interest rate for Cash Advances. First, no notice was sent that this was happening. Second, it feels predatory on a population of consumers who tend to be the least equipped to take on such additional financial burden - it is the family of the prisoners who pay this fee, not the prisoners who are already being punished. Just to illustrate : My $100.00 transaction was charged $6.00 fee by - ( which I was aware of ) then the credit card company charged an additional $10.00, then it is treated as a Cash Advance with 25 % interest on the TOTAL amount of $100.00, so more than $25.00 in interest. I 'm not great at math, but I believe that puts the transaction at about - cents on the dollar. The credit card companies do have a choice in how the classify these transactions. Please look into this matter. It is wrong on so many levels. Thank you.
Bank of America customer in Iowa
Dec 11, 2015
* Source: CFPB Complaint Database
Bank of America response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.bankofamerica.com/ |
Phone | (704) 386-5681 |
Address | 100 N Tryon St Ste 220 Charlotte NC 28202 |
Bank of America | |
Bank of America |
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