Regions Money Transfers Complaint

Domestic (US) money transfer Other transaction issues

Regions Money transfers department,

Domestic (US) money transfer Other transaction issues Tennessee

I cancelled an account with - in - of 2013. They did not cancel until I returned any boxes or equipment related to the account. Therefore, I did return it to the local office and they confirmed cancellation. Following that, they charged me $51.00, which they took via ACH out of my account. I have followed up on numerous occasions to be refunded. They have sent me a statement every single month for 3 years now, that they owe ME -. NOW, out of the blue, they are charging me for internet service. A service that I do not have nor have I ordered or had in three years. I have absolutely no connection with them other than the fact that they owed ME money. They are taking payments directly out of my checking account for random amounts and on various charges for things I have not purchased or received service for AT ALL. They are literally stealing from me. I want this account disconnected immediately and to be refunded ALL money.

Regions customer in Tennessee
Dec 10, 2015

* Source: CFPB Complaint Database

Regions response to complaint:
Closed with explanation

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